Post-cruise FAQ

Guests that received care on board, should request copies of their medical records while they are on board. Guests that have disembarked may request copies of their medical records and/or invoice - here. 

Before submitting your request, please ensure you have the below information readily available: 

• Voyage/Booking Number 
• Sailing dates 
• Ship name 
• Photo identification (Driver's license, passport, etc.) in digital format  

If you are making a request on behalf of someone else, please be ready to provide legal documentation authorizing you to do so.  

You should always include your proof of payment (your shipboard Folio) with your claim. To obtain a copy of your folio, contact guest services. 

  Information regarding US-based Insurance claims: 

 When submitting a claim in the United States, please advise your insurer to process your claim as an “international claim”. We regret to advise that we are not able to provide any of the following: 

1. ICD-10-CM Diagnosis Codes 
   Your onboard medical records will have an ICD-10 diagnosis code. ICD-10 codes may be rejected by your insurance. Although it is not commonly known – there are different versions and libraries of ICD-10 codes.  The ICD-10 Coding System is copyrighted by the World Health Organization (WHO), which owns and publishes the classification. The version used on our ships is the same one published on WHO’s site. We recognize that there are other ICD-10 libraries, including the codes used in the USA.  Codes in the USA are taken from an adapted version of ICD-10 codes that the WHO authorized; they are unique to healthcare systems in the USA, and the library is called the “ICD-10-CM” Codes (International Classification of Diseases, Tenth Revision, Clinical Modification”). 
2. CPT or Current Procedural Terminology Codes 
   Your insurer may request CPT or procedure codes.  These codes are designated by the US Department of Health and Human Services as a national coding set to standardize professional services and procedures and are widely used to process claims in the United States. These codes do not apply to treatment provided outside the US, including treatment provided on board our ships. 
3. National Provider Identifier or NPI 
   National Provider Identifier (NPI) is an identification number issued to health care providers practicing in the United States. Since our ships are not US-flagged, our shipboard physicians are not required to have NPI numbers. 

Disembarkation typically begins once the ship has been cleared by local authorities and all luggage has been off-loaded. The full process may take several hours, and guests are usually able to leave the ship in phases over a period of up to four hours after arrival.

You will typically be notified through the ship’s intercom when it is your turn to disembark. Once your group is called, you can proceed to the gangway and continue through customs and immigration.

Guests are generally assigned disembarkation groups based on factors such as travel arrangements, transfer selections and logistical considerations.

For the smoothest experience, we recommend reviewing your disembarkation details in advance and following onboard instructions provided during your cruise.

On the majority of our cruises, you will be required to identify and clear your luggage through customs. As you leave the ship, you will be directed by Princess representatives to the luggage claim area. As many bags are similar in appearance, please check each luggage tag to ensure you are claiming your own luggage.

Due to U.S. and local customs restrictions, guests may not leave the ship until all luggage is off-loaded. Disembarkation will begin once the ship has received clearance from the local authorities. You may then make your way to the gangway.

Customs and immigration inspectors will review with you the customs declarations form upon which you have listed all the articles bought in foreign ports or in the ship's boutiques. U.S. residents returning to the United States are allowed a duty-free exemption of $800 USD per person, which includes the cost of one liter of alcoholic beverages (if purchased onboard or ashore) for each guest 21 years of age or older. Canadian citizens, when out of the country for more than 48-hours, may bring back up to $800 CAD duty-free. It is recommended that guests keep their sales receipts handy for declaring their purchases. Food items should not be brought into U.S. ports.

On cruises calling at ports of the U.S. Virgin Islands, Puerto Rico, or American Samoa, U.S. residents are allowed an additional exemption of $1,200 USD when returning to the United States, including four liters of alcoholic beverages provided you have the proof of purchase from the designated ports. Of your $1,200 USD exemption, no more than $600 USD worth of articles may have been purchased in the islands. Articles acquired in these islands need not accompany you but may be sent to the United States and claimed under your duty-free personal exemption if properly declared. Please note that family members, who live in the same home and return together in the United States, may combine their standard personal exemptions. Children are allowed the same as adults, with the exception of alcohol and cigarettes. Please note that these are current exemptions and are subject to change.

If you have purchased a Princess ship-to-airport transfer, Cruise Plus Hotel Package or are participating on a cruisetour, you will be directed by uniformed Princess representatives to the transfer departure point.

If your friends or relatives are meeting you at the pier, please be advised that disembarkation may take up to four hours after the scheduled arrival of the ship in order to clear immigration and customs.