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Standard Policy for Guest Cancellations, Refunds & Final Payment

Learn about our standard cancellation policy and refund schedule

In the case that you need to cancel your cruise vacation, you may be charged a fee based on the standard Princess Cruises cancellation policy. The amount will depend on the length of your itinerary and how far in advance of your departure date that you cancel. Use the charts below to determine your refund.

If you’ve already purchased Princess Vacation Protection†, your refunds for covered cancellation reasons will continue to be governed by Princess Vacation Protection. Please review the plan coverage, conditions and exclusions for full details. We highly recommend that guests purchase Princess Vacation Protection – not only does it provide some peace of mind for unexpected cancellations, it also offers partial reimbursements for trip delays or interruptions, lost or damaged baggage and medical coverage.

†Princess Vacation Protection is available to residents of the U.S. and Canada (except New York, British Columbia, Quebec and Puerto Rico). Guests in other regions may have alternative coverage options and can refer to our FAQs for additional information.

Refund Schedules & Final Payment Due Date

For booked guests, please review your booking confirmation email which contains the cancellation schedule and final payment terms that apply to you. For full details and booking conditions, please also refer to the passage contract.

Since a cancellation by you likely means a diminished opportunity to sell space on other cruises/cruisetours, the cancellation fees in the schedules below apply regardless of whether Your space is resold. You hereby agree that losses sustained by us in the event of Your cancellation would be very difficult or impossible to quantify, and that the fees set forth in our cancellation policy represent a fair and reasonable assessment as liquidated damages. The amount of cancellation fee varies based on length of sailing for cruise/cruisetour and timing of cancellation for cruise/cruisetour and Cruise Plus package, as illustrated in the schedules below. (Please note that "Total Cruise Price” is defined in your Passage Contract.)

Sailings 1 to 13 days (including World Cruise or Circle Pacific Segments)

Final Payment is due 90 days prior to departure
Days prior to Cruise or Land Package Departure Item(s)* Assessed Cancellation Fee
90 days or more Deposit

Deposit

(unless You have upgraded to refundable deposit)
75 to 89 days All Items 25% of Total Charges
61 to 74 days All Items 50% of Total Charges
31 to 60 days All Items 75% of Total Charges
30 days or less All Items 100% of Total Charges

*Items: Total Cruise Price for Your Cruise, Cruisetour and/or Cruise Plus Package, including Princess Plus and Princess Premier (if applicable), and any pre-purchased gift(s)/special services. 

 

^For those passengers booking a reduced deposit promotion, the initial cancellation fee amount will not exceed the deposit required/paid.

Sailings 14 to 24 days (including World Cruise or Circle Pacific Segments)
Final Payment is due 120 days prior to departure
Days prior to Cruise or Land Package Departure Item(s)* Assessed Cancellation Fee
120 days or more Deposit Deposit
(unless You have upgraded to refundable deposit)
113 to 119 days All Items 25% of Total Charges
91 to 112 days All Items 50% of Total Charges
61 to 90 days All Items 75% of Total Charges
60 days or less  All Items 100% of Total Charges

*Items: Cruise, Cruisetour, Cruise Plus Package, pre-purchased gift(s)/special services. Total Charges does not include Government Taxes and Fees which are not subject to any cancellation fee

 

^For those passengers booking a reduced deposit promotion, the initial cancellation fee amount will not exceed the deposit required/paid.

Sailings 25 to 44 days (including World Cruise or Circle Pacific Segments)
Final Payment is due 120 days prior to departure
Days prior to Cruise or Land Package Departure Item(s)* Assessed Cancellation Fee
120 days or more Deposit Deposit
(unless You have upgraded to refundable deposit)
113 to 119 days All Items 25% of Total Charges
61 to 112 days All Items 50% of Total Charges
60 days or less  All Items 100% of Total Charges

*Items: Cruise, Cruisetour, Cruise Plus Package, pre-purchased gift(s)/special services. Total Charges does not include Government Taxes and Fees which are not subject to any cancellation fee

 

^For those passengers booking a reduced deposit promotion, the initial cancellation fee amount will not exceed the deposit required/paid.

Sailings 45+ days (including World Cruise or Circle Pacific Segments)
Final Payment is due 120 days prior to departure‡
Days prior to Cruise or Land Package Departure Item(s)* Assessed Cancellation Fee
320 days or more Deposit Deposit
(unless You have upgraded to refundable deposit)
120 to 319 days All Items 15% of all Items*
(unless You have upgraded to refundable deposit)
113 to 119 days All Items 30% of Total Charges
61 to 112 days All Items 50% of Total Charges
60 days or less  All Items 100% of Total Charges

*Items: Total Cruise Price for Your Cruise, Cruisetour and/or Cruise Plus Package, including Princess Plus and Princess Premier (if applicable), and any pre-purchased gift(s)/special services. 

 

^For those passengers booking a reduced deposit promotion, the initial cancellation fee amount will not exceed the deposit required/paid.

 

‡For cruises of 45 days or more: An initial 10% deposit is due at time of booking. An additional 20% deposit is due 320 days prior to departure (for total deposit of 30% at such time). Final payment is due 120 days prior to departure.

If You have booked Your Cruise with a non-refundable deposit, or if You have purchased a specially priced promotion where the deposit is 100% nonrefundable from the point of payment, You are not entitled to any refund, payment, compensation or credit whatsoever of Your deposit.

CANCELLATION POLICY EXCEPTION(S):

  • If you have purchased a specially priced promotion that is 100% non-refundable from the point of payment, You are not entitled to any refund, payment, compensation or credit whatsoever of Your Cruise Charges for Your Cruise or Cruisetour  if You cancel Your booking.
  • If you have purchased Cancellation Protection for Your Cruise, cancellation fees may be waived for certain cancellations. Please see Princess Vacation Protection for details and terms, conditions and restrictions applicable to Cancellation Protection.
  • If you have purchased Platinum Protection for Your Cruise, cancellation fees may, depending on the reason for Your cancellation, be refunded to You in the form of cash or future cruise credit. Please see Princess Vacation Protection for plan details and terms, conditions and restrictions applicable to Platinum Protection.

Shore Excursion Cancellation Policy: For complete details on the terms and conditions governing Shore Excursions, please review Carrier’s Excursion Terms & Conditions.

Name changes require the prior approval of Carrier and may not always be possible.  Name changes and departure date changes are considered reservation cancellations and are subject to cancellation fees.

Cruise Cancellations & Refunds FAQs

  1. How do I cancel?
    For bookings made directly with Princess Cruises, please visit the Customer Support and Information page. For all other bookings, please contact your travel advisor.

  2. How much will I be refunded?
    If you cancel, the amount of your refund and the amount of any cancellation fee will depend on the length of your itinerary and how far in advance of your departure date that you cancel. Please view the charts above to determine your refund eligibility.

  3. What is the time window for cancelling?
    While you can cancel your cruise at any time, your refund amount will depend on the length of your itinerary and how far in advance of your departure date that you cancel. Please view the charts above to determine your refund eligibility.

  4. When will I receive my refund if I cancel?
    We want you to know that we hear you and understand your frustration with the time it is taking to receive your refund. We are now refunding millions of dollars per week and are actively working through our back log. Our reservation and payment systems were not designed to handle this volume of refunds in a short period of time, and it is taking longer than we wanted. As we respect our guest’s money and time, we have increased the number of team members supporting this enormous effort and have made modifications to our systems. Thank you for your patience in these extraordinary circumstances. The latest updates regarding refunds can be viewed on our Notices & Advisories page.

  5. Am I eligible for cruise credit if I cancel?
    The standard Princess cancellation policy does not grant cruise credit, but residents of the U.S. and Canada (excluding New York, British Columbia, Puerto Rico and Quebec) may be eligible with Princess Vacation Protection.

  6. How do I purchase cruise vacation protection if I may need to cancel?
    We highly recommend that you purchase Princess Vacation Protection to offer some peace of mind and help you make the most of your trip.  Princess Vacation Protect comes in two types: Cancellation Protection and Platinum Protection. Visit our Princess Vacation Protection page to learn more about our Princess Vacation Protection options. Cancellation Protection is available globally (not including residents of Australia, New Zealand, or the United Kingdom). Platinum Protection is available only to residents of the U.S. and Canada (not including residents of New York, Puerto Rico and Quebec). Princess Vacation Protection can be purchased at the time of booking or up until the final payment by visiting  Manage Booking. You can also call your travel advisor or visit the Customer Support and Information page. You are considered enrolled as soon as the cost plan has been paid. Please review the applicable terms, conditions and exclusions applicable to our Princess Vacation Protection options by visiting our Princess Vacation Protection page, and (for Platinum Protection plan details) by clicking on your state-specific plan documentation.
    Guests in other regions may have alternative coverage options and they should refer to our FAQs for additional information.

  7. What will be refunded if I cancel?
    If you’ve pre-paid for shore excursions or onboard purchases, you will receive a full refund of those purchases. 

  8. Exceptions
    If You have purchased a specially priced promotion that is 100% non-refundable from the point of payment, you are not entitled to any refund, payment, compensation or credit whatsoever of Cruise Charges for your cruise or cruisetour if You cancel Your booking. To learn more about Princess cancellation policy exceptions, please read the Passage Contract.

  9. What if Princess cancels my cruise and I do not accept an alternate cruise or if Princess delays my cruise for more than 3 calendar days and I choose not to travel on a delayed cruise?
    Details are contained in our Nonperformance of Cruise: Refund Policy and Instructions.

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